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logimove.shop

FAQ

Frequently Asked Questions (FAQ)

1. What is Logimove?

Logimove is an online fashion store dedicated to bringing you the latest trends in clothing and accessories at affordable prices. We carefully curate our collections to offer stylish, high-quality pieces that suit a variety of tastes and occasions — from casual everyday wear to statement outfits for special events.

2. How do I place an order?

Placing an order on logimove.shop is easy:

  1. Browse our collections and select the item(s) you like.
  2. Choose your preferred size, color, and quantity.
  3. Click “Add to Cart” and then proceed to Checkout.
  4. Enter your shipping and payment details.
  5. Review your order and click “Place Order”.
    You’ll receive a confirmation email once your order is successfully placed.

3. What payment methods do you accept?

We accept a wide range of secure payment methods, including:

  • Major credit and debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Other local and international payment options (availability may vary by region)

All payments are securely processed to ensure your personal and financial information remains safe.

4. Do you ship internationally?

Yes! We proudly offer worldwide shipping. Delivery times and shipping fees may vary depending on your location. You can view the estimated delivery time and cost at checkout before completing your order.

5. How long will my order take to arrive?

Processing usually takes 1-3 business days.

  • Standard Shipping: 7–15 business days (depending on destination)
  • Express Shipping (if available): 3–7 business days

Please note that delivery times can vary due to customs clearance, weather conditions, or other factors beyond our control.

6. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. You can also log in to your account on logimove.shop and check the order status under “My Orders.”

7. What if I entered the wrong address?

If you notice an error in your shipping address, please contact us immediately at 3609860274@qq.com with your order number and correct details.
If your order has not yet been shipped, we will update the address. Unfortunately, once an order is shipped, we cannot change the destination.

8. What is your return and exchange policy?

We want you to love your purchase! If for any reason you’re not satisfied, you can request a return or exchange within 14 days of receiving your order.
To be eligible:

  • Items must be unused, unworn, unwashed, and in their original packaging.
  • Sale items and personalized products are non-returnable.

Please contact us at 3609860274@qq.com with your order number and reason for return, and our support team will guide you through the process.

9. Do I have to pay for return shipping?

Customers are responsible for return shipping costs unless the item received was defective, incorrect, or damaged. We recommend using a trackable shipping service for returns to ensure safe delivery.

10. What if my item is defective or incorrect?

We sincerely apologize if you received a damaged or incorrect product. Please email us within 7 days of receiving your order with:

  • Your order number
  • A photo of the defective or wrong item

We will resolve the issue promptly by offering a replacement or refund.

11. Can I cancel or modify my order?

Orders can be canceled or modified within 12 hours of placing them. Once the order has been processed or shipped, it cannot be changed. Please contact us as soon as possible if you wish to make any changes.

12. Do you offer discounts or promotions?

Yes! We regularly run promotions and exclusive offers. Subscribe to our newsletter or follow us on social media to stay updated on the latest discounts and special deals.

13. How do I choose the right size?

Each product page includes a detailed Size Guide to help you choose the best fit. We recommend measuring yourself and comparing the measurements to our size chart before purchasing. If you’re between sizes, consider sizing up for a more comfortable fit.

14. How can I contact customer support?

Our friendly support team is here to help! You can reach us via email at 3609860274@qq.com.
We aim to respond to all inquiries within 24–48 hours (excluding weekends and holidays).

15. Are my personal details safe?

Absolutely. Your privacy and security are extremely important to us. We use advanced encryption technologies to protect your personal and payment information and never share your data with third parties without your consent.

Thank you for choosing Logimove! We’re committed to delivering quality fashion and an enjoyable shopping experience every time you visit our store.